Leading effective teams

Session 4: REVIEW & CLOSING

TOPICS
  • Quiz
  • Checklist
  • Action Plan
  • Glossary
Quiz
No
Statement
True
False
1.    
The best way for a team leader to make sure every team member is aligned and committed is to give the team clear goals.
ð
ð
2.    
Teams should make sure their goals are aligned with customer expectations.
ð
ð
3.    
A Sponsor is an essential resource for a team leader
ð
ð
4.    
Team members can figure out on their own what they need to be doing to support the team
ð
ð
5.    
An important thing for teams to understand is that there are no limits to their scope of work
ð
ð
6.    
It is important for the team to keep track of the changes that are made
ð
ð
7.    
People are smart enough to figure out what they’re supposed to do, so there isn’t any need to waste time on discussing it
ð
ð
8.    
A team needs lots of ground rules to keep people in line
ð
ð
9.    
It’s important to decide what information team members should give out and to whom
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ð
10. 
Once a team shows its plan to management, they can put it away and forget about it
ð
ð
11. 
As long as a team gets results, it doesn’t matter how well they work together
ð
ð
12. 
One thing you can say about trust is that it is often hard to develop but easy to lose
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ð
13. 
It may be necessary as a last resort to remove a difficult team member from the team
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ð
14. 
Team members don’t really need to be told they’re doing a good job
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ð
15. 
Providing meaningful and frequent feedback is a critical skill for team leaders to develop and use
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ð
Analysis of Quiz:
QN
Key
Description
1.
False
How do you know they are clear? The best way to make sure there is alignment and commitment in the team is to discuss the goals, answer any questions, and come to agreement as a group
2.
True
This is the only way to make sure that their results satisfy their customer.
3.
True
If a team tries to function without a Sponsor, they will have a very difficult time getting everything they need to succeed
4.
False
This is asking too much of them. You must have a discussion of the roles and responsibilities to avoid duplications, gaps, misunderstandings, and inefficiencies
5.
False
It may seem sometimes like this is true, and that’s one of the many reasons teams get derailed. As a team leader, work with your Sponsor to identify the team’s boundaries and limitations.
QN
Key
Description
 
 
 
6.    
True
This way improvements aren’t lost and forgotten Does the term reinventing the wheel mean anything to you? Much of what is reinvented wouldn’t be, if only changes were tracked and documented
7.    
False
This issue of smart people being able to figure out things on their own needs to be laid to rest. Hopefully, in the not-too-distant future, teamwork will be so well established in our organizations that most people will understand most of what they’re supposed to do. But every team is different, and there will always be a need for some level of discussion on this.
8.    
False
Most teams will do better to have just a few important ground rules as reminders and reference points. The intent isn’t to “keep people in line” but to establish positive expectations and norms.
9.    
True
That way the team can maintain a consistent image and relationship with outside people and groups
10.        
False
The purpose of a plan isn’t just to satisfy management’s curiosity; it is intended to be a living document that will guide the team’s work through the defined project or time period. Keep it visible and adjust it as necessary.
QN
Key
Description
 
 
 
6.    
False
In the short term, this may be true. In the long run, however, serious damage to both employee morale and the organization’s concept of teaming can overshadow the positive results that may have been realized by a difficult and unpleasant team experience
7.    
True 
Many people don’t give their trust easily, and just one unmet expectation can destroy it. Be very careful with trust
8.    
True 
The team leader owes each team member every chance to contribute and succeed, but if the time comes that it’s either the team or the difficult person, the individual will have to go
9.    
False
Yes, we are all self-motivated adults, but it’s particularly easy to feel lost in the crowd when working in a team. People are willing to support team goals over their own if they continue to feel valued as individuals
10.        
True 
Coaching is an essential element of a team leader’s responsibility.
LEADING EFFECTIVE TEAMS CHECKLIST
FOCUS on Results
  • Document the purpose.
  • Align team goals with customer needs.
  • Determine what the task is not.
  • Gain commitment from team members.
  • Confirm performance requirements.
  • Ask the right questions.
  • Document requirements.
  • Clarify reporting procedures.
  • Manage resources.
  • Begin with sufficient resources.
  • Match team resources to the task.
  • Monitor resource requirements.
  • Measure performance.
  • Evaluate productivity.
  • Assess how well the team is working together.
PROVIDE Structure
  • Document roles and responsibilities.
  • Account for all tasks.
  • Clarify individual roles and responsibilities.
  • Determine role boundaries for each team member.
  • Develop operating guidelines.
  • Establish ground rules.
  • Design team meetings.
  • Determine the team’s decision-making process.
  • Develop a communication plan.
  • Follow a plan.
  • Focus on milestones and deliverables.
  • Maintain a process for making and tracking changes
BUILD Teamwork
  • Maintain relationships.
  • Encourage positive interactions.
  • Deal with disruptive influences.
  • Provide opportunities for building relationships.
  • Develop communication skills.
  • Be an example.
  • Provide feedback.
  • Stress advocacy and inquiry.
  • Support the team.
  • Remove obstacles.
  • Defend the team against undue criticism.
  • Celebrate accomplishments
Action Plan
Glossary
Alignment: What occurs when all team members have the same vision and understanding of the desired results, boundaries, and key issues involved in achieving their goals.
Advocacy: The skill of presenting opinions or perspectives. It is voicing ideas in a way that stimulates a discussion that explores, builds on, or even challenges other opinions.
Charter: A document that records the team’s purpose, operating approach, goals, and the authority granted to the team. It describes success for the team as well as documents a method for determining that success.
Gantt Chart: A bar-chart type format for recording and tracking scheduled activities.
Inquiry: The skill of responding constructively to another person’s opinion so that he or she is encouraged to stay engaged in the conversation.
Sponsor: Someone who gives management level guidance to a team in establishing its goals, monitoring progress, and assessing results. The Sponsor provides resources (Purse), gains organizational acceptance and recognition for the team (Power), and enthusiastically supports their activities (Passion).
Team: A small group of people with complementary skills who share responsibility for interdependently accomplishing a common goal.




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