Telephone Skills for Customer Service

Using proper telephone skills

To represent your company over the telephone, you must first know how to use it. This will be one of the greatest factors influencing the first as well as subsequent impressions you leave with your customers. You need to learn how to handle your equipment as well as the basics of using the telephone.


The following tips will help you with this:

  • Understand your equipment

  • Manage your voice and diction

  • Take appropriate messages

  • Make successful outbound calls.