Telephone Skills for Customer Service

Manage the discussion

A great deal of customer satisfaction is understanding your callers and what they need. Particularly on the telephone, you must listen carefully to your customer. By doing this, you will discover their unique attributes and needs they may have. Once you’ve done this, you can manage your discussions better to create a mutually agreeable solution.

You will be effective in this if you:

  • Listen to your customer
  • Create a win to win situation
  • Handle the different caller behaviors