Telephone Skills for Customer Service
Focus on Customer Satisfaction
Think for a moment what quality service means to you. Is it the quality of the product you receive? The level to which a company bends over backwards for its customers? Whatever you consider quality service, it should be centered on one key aspect: satisfying customer needs. Quality customer service is good customer service that satisfies customer needs in a consistent and dependable manner.
To focus on the customer’s needs, be sure to:
- Develop a positive attitude
- Find out what your customer wants
- Manage customer perceptions