Telephone Skills for Customer Service

Focus on Customer Satisfaction

Think for a moment what quality service means to you. Is it the quality of the product you receive? The level to which a company bends over backwards for its customers? Whatever you consider quality service, it should be centered on one key aspect: satisfying customer needs. Quality customer service is good customer service that satisfies customer needs in a consistent and dependable manner.

To focus on the customer’s needs, be sure to:

  • Develop a positive attitude
  • Find out what your customer wants
  • Manage customer perceptions